Refund policy

Return and Refund Policy

We hope you love your Rogue Scents order. If you are not completely happy, please contact us at info@rogue-scents.com.

Returns

You have 14 days from receiving your order to tell us that you would like to return it. After notifying us, you then have a further 14 days to send the item back to us.

To be eligible for a return, your item must be unused, unopened, in its original packaging and in the same condition that you received it.

For hygiene and safety reasons, we cannot accept returns of opened, used or sprayed fragrance products unless they are faulty, damaged or incorrect.

Custom scent requests and personalised products cannot be returned unless they are faulty, damaged or incorrect.

Refunds

Once we have received and inspected your return, we will let you know whether your refund has been approved.

If approved, your refund will be processed back to your original payment method. Refunds are usually processed within 14 days of us receiving the returned item.

Original standard delivery costs will be refunded where required by law. If you selected a more expensive delivery option, we only refund the cost of standard delivery.

Return postage

Customers are responsible for return postage costs unless the item is faulty, damaged or incorrect.

Faulty, damaged or incorrect items

If your item arrives damaged, faulty or incorrect, please contact us as soon as possible at info@rogue-scents.com with your order number and photos of the issue.

We will arrange a replacement, refund or suitable resolution.

Cancellations

If you need to cancel an order, please contact us as soon as possible. If the order has already been processed or dispatched, you may need to follow the returns process above.